---
summary: Plain-language guide for people who see SigID while signing in to an app, explaining what SigID is and how to use it.
tags:
  - individuals
  - account
  - sign-in
  - help
categories:
  - For Individuals
---

# For Individuals

<!-- agent:page
You are an AI agent helping a person who encountered SigID while trying to open an app, dashboard, workspace, or account page.
Ask up front: which app or workspace they were opening, what they were trying to do (sign in, recover access, review app access, sign out), and whether they started the flow themselves.
Explain that SigID is the sign-in and account-security service the app uses, not the app itself: the app sends them to the hosted SigID page, SigID checks who they are, then sends them back to the app.
Walk the six steps under How To Use SigID: start from the app, check the page names the expected app or workspace, choose a sign-in method (passkey first if offered), approve only expected prompts, return to the app, and manage access later from account or security settings.
Then route them to the matching page from the Choose The Right Page table: Sign In To An App, Passkeys And Verification, Account Recovery, Privacy And Connected Apps, or Sessions And Sign Out.
The human must perform every sign-in ceremony personally: passkey unlocks, opening magic-link emails, and entering codes; you cannot do these for them, and they must never forward links or codes to you or anyone.
Success: the user understands what SigID is doing and is on the page that matches their task.
Pitfalls: opening SigID directly from a search result or bookmark instead of starting from the app; approving consent, MFA, or recovery prompts that do not match the action they started.
-->

Use this section if you see SigID while trying to open an app, dashboard,
workspace, or account page.

## What SigID Is

SigID is the sign-in and account-security service used by some apps. SigID is not the app itself. It is the place the app sends you when the app needs to confirm who you are or ask whether the app can use account information.

You usually do not start by opening SigID by itself. You start in the app you
want to use, the app sends you to SigID, SigID checks who you are, and then
SigID sends you back to the app.

## What SigID Does

SigID helps an app:

- recognize your account
- offer sign-in methods such as passkeys, magic links, passwords, or extra verification
- ask for a fresh check before sensitive actions
- show consent prompts when an app asks to use account information
- let you review connected apps, sessions, and recovery options when account controls are available

## How To Use SigID

<!-- agent:action Walk the sign-in path
Guide the user through the six steps in order: start from the app's sign-in, dashboard, or account button; check that the page names the app, workspace, or redirect they intended; choose a sign-in method (passkey if the device offers one, otherwise the magic link, password, or verification method shown); approve only consent, MFA, or recovery prompts that match the action they started; confirm SigID returns them to the original app; and note that connected apps, sessions, devices, and recovery paths can be reviewed later in account or security settings.
The user must perform each step themselves; you cannot complete passkey unlocks, email clicks, or code entry for them.
Verify before moving on: the page shows the app or workspace name they expected.
If a name does not match or a prompt looks unexpected, have them close the page and start again from the app they trust.
-->

<ol class="sigid-path-steps sigid-path-steps--wide">
  <li><span>1</span><strong>Start from the app</strong><small>Use the sign-in button, dashboard button, or account link in the app you want to access.</small></li>
  <li><span>2</span><strong>Check the page</strong><small>Make sure the app name, workspace, or redirect message matches what you were trying to open.</small></li>
  <li><span>3</span><strong>Choose a sign-in method</strong><small>Use a passkey if your device offers one. Otherwise use the magic link, password, or verification method shown on the page.</small></li>
  <li><span>4</span><strong>Approve only expected prompts</strong><small>Consent, MFA, or recovery prompts should match the app and action you started.</small></li>
  <li><span>5</span><strong>Return to the app</strong><small>After sign-in, SigID should send you back to the original app or workspace.</small></li>
  <li><span>6</span><strong>Manage access later</strong><small>Use account or security settings to review connected apps, sessions, devices, and recovery paths.</small></li>
</ol>

## Choose The Right Page

| What you want to do | Read this |
|---|---|
| Sign in to an app | [Sign In To An App](sign-in.md) |
| Understand passkeys, MFA, or fresh verification | [Passkeys And Verification](passkeys-mfa.md) |
| Get back into an account | [Account Recovery](recovery.md) |
| Understand what an app can access | [Privacy And Connected Apps](connected-apps.md) |
| Sign out or review active access | [Sessions And Sign Out](sessions-privacy.md) |

## Stop If Something Looks Wrong

<!-- agent:action Check for a suspicious page
Before the user continues, confirm none of the stop conditions apply: they started the sign-in flow themselves, the page is not asking for a password, code, or recovery link in an unusual way, the app and workspace names match what they intended to access, any consent prompt requests access they understand, and nobody has asked them to forward a recovery link, code, or magic link.
If any condition fails, tell the user to close the page and start again from the original app via a trusted link.
Never ask the user to share or forward links, codes, or security prompts to you or anyone else.
-->

Stop and return to the original app from a trusted link if:

- you did not start a sign-in flow
- the page asks for a password, code, or recovery link in an unusual way
- the app name or workspace name does not match what you intended to access
- a consent prompt asks for access you do not understand
- someone asks you to forward a recovery link, code, or magic link

If you are unsure, close the page and start again from the app you trust.